Awarding Organisation – QNUK Credit Value – 1
Duration – 1 Day
Qualification Purpose: This qualification is intended for those that are entering employment, and are looking to enter a customer service role. The qualification introduces the principles of good customer service.
The qualification comprises of 1 Units, which is split into 4 x Learning Outcomes (LO):
LO1 – Understand the principles of customer services
LO2 – Know how to identify a customers needs and expectations
LO3 – Know how to communicate effectively with customers
LO4 – Understand actions to be taken where a customers needs and expectations are not met
Assessment: This qualification is assessed by the following methods: multi choice question paper. Learners must achieve a minimum of 75% to pass.
1. Learners should have at least a Level 1 numeracy and literacy or equivalent
2. Learners should be at least 14 years old in order to undertake the qualification
3. Learners need to be able to provide at least one form of photographic identification or two forms of non-photographic identification.
Progression Opportunities: Learners can progress on to the following qualifications:
1. Level 2 NVQ Certificate in Spectator Safety